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Return & Refund Policy

At Skinsense – Natural Luxury, we strive to give you a luxurious shopping experience. However, given that these are personal products, we cannot accept exchange or return of opened, used, or damaged products once sold or delivered.

  • Skinsense – Natural Luxury is not responsible for any damage caused during or after delivery.
  • In case of any quality issues with the product, we will exchange it. All you need to do is email us within 12 hours of delivery at and we will be happy to assist you.
  • Exchange of products will be accepted only if the products are returned in a saleable condition, with the original receipt/tags intact, in their original packaging, in an undamaged condition. All exchanges are  subject to following terms
    • Return and exchange requests will be subject to checking by Skinsense – Natural Luxury
    • Damages due to neglect, improper usage, or wrong application will not be covered under this Policy
    • All shipping charges are non-refundable
    • Return shipping of the products in question, to us will be borne by you.
    • Once your return/refund request has been accepted, the process will be completed within 7-21 business days.



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