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Return & Refund Policy

At Skinsense – Natural Luxury, we strive to give you a luxurious shopping experience. However, given that these are personal products, we cannot accept exchange or return of opened, used, or damaged products once sold or delivered.

  • Skinsense – Natural Luxury is not responsible for any damage caused during or after delivery.
  • In case of any quality issues with the product, we will exchange it. All you need to do is email us within 12 hours of delivery at skinsensenatural@gmail.com and we will be happy to assist you.
  • Exchange of products will be accepted only if the products are returned in a saleable condition, with the original receipt/tags intact, in their original packaging, in an undamaged condition. All exchanges are  subject to following terms
    • Return and exchange requests will be subject to checking by Skinsense – Natural Luxury
    • Damages due to neglect, improper usage, or wrong application will not be covered under this Policy
    • All shipping charges are non-refundable
    • Return shipping of the products in question, to us will be borne by you.
    • Once your return/refund request has been accepted, the process will be completed within 7-21 business days.



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