Return & Refund Policy
At Skinsense – Natural Luxury, we strive to give you a luxurious shopping experience. However, given that these are personal products, we cannot accept exchange or return of opened, used, or damaged products once sold or delivered.
- Skinsense – Natural Luxury is not responsible for any damage caused during or after delivery.
- In case of any quality issues with the product, we will exchange it. All you need to do is email us within 12 hours of delivery at firstname.lastname@example.org and we will be happy to assist you.
- Exchange of products will be accepted only if the products are returned in a saleable condition, with the original receipt/tags intact, in their original packaging, in an undamaged condition. All exchanges are subject to following terms
- Return and exchange requests will be subject to checking by Skinsense – Natural Luxury
- Damages due to neglect, improper usage, or wrong application will not be covered under this Policy
- All shipping charges are non-refundable
- Return shipping of the products in question, to us will be borne by you.
- Once your return/refund request has been accepted, the process will be completed within 7-21 business days.